phx-IT Team Members

Nathan founded phx-IT in 2005 and has been steadily growing the business ever since. He takes great pride in focusing on client and employee relationships to ensure clients are confident their technology infrastructure is solid and that their on-site technicians are well-suited to tackle any challenges they may encounter. Nathan believes wholeheartedly that the best business model is the one that keeps the needs of the customer at the forefront.

Nathan is a father of four and during his downtime, he can be found spending time with his kids, woodworking or playing guitar.

Jake joined phx-IT after developing a deep understanding of customer satisfaction in the fast-paced world of logistics. His time in the US Army taught him a thing or two about commitment and he’s brought that commitment with him to serve our customers. Jake’s main focus is helping our new clients seamlessly transition over to our service model so that we can eliminate their IT problems. He also likes finding new clients who would like to use a more efficient IT service model to help propel their business forward towards success. He will ensure that your needs are met and that you are completely satisfied with your service.

In his spare time, Jake performs around the Valley as a stand-up comedian and enjoys spending time at the gym pretending that one day he’ll look like Arnold Schwarzenegger.

When Josh isn’t knee deep solving the world’s computer problems, he can be found cruising the neighborhood on his vintage Schwinn bicycle on the way to tear up some delicious tacos at his favorite spot.

When he has time to step out of the server room, Randy enjoys playing drums and brushing up on his endless knowledge of Family Guy.

These changes also have a bottom line impact on the businesses that utilize them, I am a technologist and I am the conduit between tech and business.

I help clients define pain points and broken processes, then deliver high-quality solutions that best fit their unique identity and allow them to meet their objectives.

Currently, I am the CISO over Non-Profit initiatives, my specialties include systems architecture, network engineering, IT operations management, Budgeting, Negotiation, Scripting/Site development, and Optimization.

Dan is a technology leader, organizational partner, and enthusiast with over 20 years of experience in the IT industry. Focus areas include aligning strategic business initiatives with IT priorities in areas such as implementations, integrations, software development, data analytics, network and application security, cloud services, service operations, vendor relations, budgeting, and cost-conscious decision making.

In his spare time when he is not taxiing his children to all of their extracurricular activities, Dan enjoys archery, fencing, electronics, and strategy games.

Rocky is an experienced sales leader, manager and self-starter. Driven by client retention, he takes pride in providing the best customer service to all current and future clients. As a seasoned entrepreneur, he has insight on security and solutions that enable growth to companies top and bottom lines. In addition to his primary job functions, Rocky is described as a great connector of businesses and people within the valley.

Born and raised in Los Angeles, Rocky moved to the Phoenix area in 2012 and has not looked back. Always open to discuss sports, his experience in basketball is seen through his team first approach to our staff and clients alike.

Chris has a long professional history spanning two decades in cybersecurity, IT, broadcast engineering, and live event production. He has lead operations and projects throughout North America for small to enterprise companies, including CBS Radio, ViacomCBS, and the UFC. Working in high-availability media has made Chris a seasoned responder to events that require immediate resolution under direct visibility from the executive level across multiple organizations. Highlights from Chris’ career include being project manager for decentralized cybersecurity technical implementation, being part of the historic UFC 205 event in New York City, and pretty much any facility buildout he spearheaded.

When not behind a computer or researching the next hot item in emerging tech, Chris is a practitioner of Brazilian Jiu-Jitsu, enjoys working out, and loves being outdoors with his 5-year-old son in the Pacific Northwest.

Marc is a signature cocktail uniquely blended with three parts world-class customer service agent, two parts software trainer, one-part account executive, and served with a salted rim of technical aptitude. From his time as an inbound support agent at a large domain registrar and web hosting company to his most recent position as an account executive for an online payment processor, Marc has the rare ability to take complicated technical topics and explain them in a way that’s understood by all.

In his downtime, Marc enjoys running a gaming website where he records a bi-weekly podcast and streams his adventures on Twitch, rivaling the top streamers in terms of viewers.

A multi-talented individual, Hector comes from a background as a call center manager. However, his love of computers & technology has always been at the forefront. He enjoys being challenged and always makes sure that client’s needs are always met. With his personable and upbeat attitude Hector is always a pleasure to have around in the office.

During is down time he enjoys DJ’ing events, producing and doing voice overs for commercials, and you can listen to him entertain you over the radio on the weekends, that’s if he isn’t being attacked by his 6 fur children!

Network Administrator with 7+ years of experience in repairing computer hardware, configuring networks, and resolving software issues. Irving has strong knowledge and comfort within Windows servers and workstations.

You can find him at the gym or spending time with his beautiful family when he’s not busy resolving IT related issues.

Eliana has had a veracious devotion for technology since she first laid eyes on a desktop computer in 1997. From that point forward, she has dedicated her life to technology, putting her heart and passion into any job she is immersed in. She implements divergent interpretations from her inquisitive mind into her hands and follows through until the end.

When not troubleshooting technical problems and assisting our clients here at phx-IT, Eliana is always eager to enhance her tech skills. She is studying away with a dream to someday create a software that will positively impact the world. Outside of her tech obsession, she is a yogi, meditator, and enjoys being outside as often as she can be, inhaling the beautiful and healing forest aromas in the state of Washington.

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Jackie is an accomplished project manager who thrives in dynamic environments. Her passion lies in embracing new challenges, acquiring new skills, and building connections with people. Spending most of her time with phx-IT’s Incident Response team, she is at the forefront of ensuring our teams are organized and prepared. Guided by her positive attitude and supported by her skilled team, she navigates through the unpredictable nature of emergency events and brings order and efficiency to the world of Incident Response.

Frances comes to phx-IT as a Marine Corps Veteran with an educator background. She began her career in IT after leaving active-duty service in 2019. She contributes her ability to explain technical situations in non-technical terms to her experience as an educator and teaching children with various learning styles. Currently working towards a second bachelor’s degree in Cybersecurity and Information Assurance, she makes it known that it is her passion to assist organization’s with securing their business from cyber incidents.

When Frances isn’t assisting customers, or studying towards her degree, she enjoys working out and spending time with her family and 2 dogs.

Adonis brings to the team a mix of customer service and technical knowledge. With years of customer support experience and almost 5 years as a network engineer he has been a great asset to bring onboard.

When he isn’t saving he world Adonis expands his technical knowledge base and spends time with his dog.

Tyles comes to Phx-IT with a variety of technical and customer service experience. He is largely self-taught when it comes to his IT knowledge, and he is constantly trying to expand his skillset to become a more productive member of the team.

When not hard at work, Tyler likes to dabble in homebrewing and spending time with his family

Robert is a constant bookworm. Always learning, reading, or watching something informative about the field he works in, or issues going on in the world. He is very organized and believes consistency is what every system and environment should be. It makes everything much simpler. He has a knack for explaining complicated technical items without making users feel overwhelmed.

Technology has been a passion of his ever since he was little. He’s Always been amazed at how the world changes with technological progress. His true passion however is anything related to space. His goal one day is to be a space tourist. Whether it happens in 30, 40 years from now or by the time he’s 90, he plans on making it happen. Star Trek has inspired and influenced him as to what we should strive for our future as a people.

With recent advancements in William’s academic career, William is utilizing his skills and knowledge obtained from his BAS in Cyber Operations and Warfare on phx-IT’s Incident Response team in order to ensure a world class recovery experience for our clients.

In William’s free time, he enjoys reading story books and having nerf wars with his five-year old daughter and wife. William is an avid gamer and has build PC’s for himself, friends, and family since he was 10. Too games include World of Warcraft, Total War, Counter Strike, and hosting Settlers of Catan nights at his home.

Caleb brings more than a decade of IT experience and technical ability to phx-IT and leaves behind a wake of positive culture wherever he goes. He ensures all his client site needs are met in an urgent manner and puts customer satisfaction above all else. Caleb takes pride in being personable with his clients.

Caleb made his move from the frigid cold of Minneapolis to blazing Phoenix heat to join our team. When not crushing it onsite, Caleb can be found playing guitar, piano, skateboarding, or whatever video game is grabbing his attention at the moment.

Ramiro an extensive background in Law Enforcement working for multiple Arizona agencies as a Corrections Officer. Always having an interest in the IT world, he decided to take a leap and shifted careers. He earned a certificate in Cyber Security and is eager to further his education. He takes pride in having a positive, professional working relationship with his clients.

Ramiro is a native of Phoenix, Arizona who enjoys spending quality time with his wife, two young children and their family dog. He is the family “grill master”, enjoys camping, plays on a men’s softball league and playing video games.

Tristan brings with him 2 years of experience in the IT industry. His journey into the world of IT started during his high school years, where he delved into the IT realm through the West-MEC’s 2-year IT security program and has continued further down the rabbit hole that is IT ever since. Hungry for knowledge and the chance to apply it, Tristan brings multiple CompTIA certifications and is always on the lookout for the next learning opportunity.

Born and raised in Phoenix Arizona, he is always trying to escape from the heat. When Tristan is not working or studying, he can be found spending quality time with his 3 year old daughter, sticking his nose in a book, or spending his time playing video games and out socializing with friends.

Michael has 9 years of experience in IT. Previously working in the Navy and on various local startups, Michael is passionate about cyber security and network administration. He has made this his lifelong goal of expertise, obtaining expert level scores in Sec+, as well as certifications for A+ and Net+. In Michael’s free time, he spends time making and producing music, as well as spending time with his family and gaming.

Hailing from the heart of Alabama, Will brings a sense of southern hospitality when assisting our amazing clients. Will adds to the team years of customer service experience and enjoys furthering his technical knowledge. Will is not only committed to professional growth but also keeps up with the latest developments in the cyber world.

When Will isn’t busy troubleshooting and exploring the latest IT trends, you can find him on the golf course perfecting his swing and enjoying the great outdoors with friends and family, and retrieving stolen socks from his dog Sadie.

With three years of experience navigating the ever-evolving landscape of IT and cybersecurity, Corey thrives in the dynamic pulse of complex projects and collaborative environments. His passion for security is further fueled by a Master’s Degree in Cybersecurity and industry-leading certifications, showcasing his commitment to staying ahead of the curve. Whether orchestrating intricate defense strategies or streamlining security protocols, Corey loves all parts of the industry and will take on any challenge thrown his way.

In his spare time, Corey enjoys spending time with his friends, exploring new places within the valley, and escaping back home to Colorado to snowboard on the best slopes in the country.

Garrett comes from an extensive customer service background bringing years of experience with him. He appreciates doing the right thing for his customers and building strong relationships. With a positive outlook and a love for problem solving he enjoys helping and working with others. This year he transitioned into a tech career after securing his CompTIA A+ certification and his goal is to acquire more knowledge in the tech space, as he strives to be a Cybersecurity Engineer.

Outside the tech, he enjoys going out to eat with with family and friends to watch playoff games or UFC fights. He aims to be the best in FIFA and can’t pass up a night of hanging out with his dog watching movies.